Flexibility, Communication and Personalized Service

Presentation1

We here at Casa de Montaña Bed & Breakfast, are often faced with dilemma’s and questions such as: Our breakfast time is served from 8 am – 10 am, and it’s almost 10:00 am, do we go knock on your door so that you don’t miss out on breakfast or do we just put the food away and start cleaning the breakfast area leaving you to miss out on breakfast? The same way for checking out, our check out time is 11:00 am, do we knock on your door to remind you of that at 10:45 am or do we charge for a late checkout knowing the burden it will place on our staff to turn the room over quickly? What is proper etiquette in these situations?

We aren’t trying to be difficult or ruin your day. The first thing to remember is that we want you to have a wonderful time at Casa de Montaña B&B and we will go out of our way to ensure that, to a point. Casa de Montaña B & B’s policies may seem arbitrary from the outside looking in, but there are usually good reasons for them.

Things like when you drink your first cup of coffee or what you eat for breakfast may be determined by Casa de Montaña Bed & Breakfast. Your habit of an egg over easy every morning at 6AM may have to be broken as Casa de Montaña’s kitchen isn’t set up for short order cooking. On the plus side, you’re likely to trade that familiar breakfast for one of 7 different gourmet breakfasts served at 8AM on the back patio! You may not be able to check into your room as soon as you arrive from out of town however, we can store your suitcases while you explore the town until we can check you in. Unlike a hotel, there is not a “desk staff” that is here 24 hours, if you are coming late, to notify us is a really big help. When you do check in, you’re likely to meet Manzar or Terry in person and get advice on what to see and do in Boquete, as well as being personally welcomed into our home and making it yours during your stay.

Here are some things that you can do that will avoid head-butting with us and make your stay an enjoyable and stress-free one.

Find out what our policies are. They are posted on the website and we will include part of these policies in our reservation confirmation email.

Decide for yourself what you’re willing to give up control of and what you’re not, let’s talk about these and see if we can accommodate you. Some B&B’s have multiple seating for breakfast and others can’t do that. We here at Casa de Montaña have six tables located on the back porch with views of the Jarimillo mountains and the morning sun. We don’t normally take pets but can possibly make an exception depending on the room availability. Don’t choose an inn that can’t possibly accommodate you and try to force them to make an exception for you. It’s like asking to change a spouse after the wedding. Better to pick one you like to begin with!

That being said, if you’re not sure how flexible our policy is, contact us. Communication is the key! We can offer an early continental breakfast box for those who can’t stay for the larger meal and a phone call or email to us can clarify that. This is also true for special diets. We will do their best to accommodate dietary restrictions, but always check with us in advance. It may require us to adapt the menu for the rest of their guests or to make a special trip to the store. The website says check-in is between 2 and 6 PM and you just can’t get there early enough to make that, give us a call. We may be able to make arrangement to check you in later.

Check our on-line reviews. If you’re afraid of being given an unfamiliar breakfast and all the reviews rave about the food it may make giving up control of that part a little easier. You can have faith that there will be something on the table you will like or we can make arrangements in advance for your breakfast requirements.

Remember that we are on your side! We really do want you to enjoy your visit. If you plan on sleeping in and skipping breakfast, let them know in advance, or place the do not disturb sign on the door. If you need to leave early to catch a flight, just let Manzar or Terry know in advance and we can certainly have a to-go box placed in your room the night before. With any need that you have, we can find a solution. We are looking forward to your stay here with us at Casa de Montaña Bed & Breakfast and your communication with us is key!

Leave a Reply

%d bloggers like this: