Policies

Casa de Montaña Bed & Breakfast Policies

We really look forward to having you as our guest and making your experience with us as enjoyable and comfortable as possible. In order to accomplish this, it is important that we spell out everything in writing ahead of time so you can make informed decisions. We are a small family owned business that is working hard to provide a high quality, cost efficient service. Any last minute cancellations and no-shows can have a huge financial impact on us and our ability to keep the cost of these services as low as possible. Therefore, we have explained everything in detail below. Please feel free to ask us any questions you may have prior to making a reservation.

If you haven’t heard from us within 24 hours, please check your spam folder or call us directly: U.S.A, 952-931-9770. Panama, 507-730-9472.

Cancellation Policy

‘Short notice’ cancellations, no-shows & early check-outs do not give us adequate time to re-book a room. Cancellation fees are based on the length of stay originally booked and will be charged to the credit card provided at booking according to the following timelines:

LOW and HIGH SEASON
:
Between 6 – 14 days notice: 25% of the remaining balance
5 days notice or less (includes early checkouts): 100% of the remaining balance

PEAK SEASON (HOLIDAYS)
14 days notice or less (includes early checkouts): 100% of the remaining balance

PLEASE NOTE: These fees do not include the 1 day non-refundable deposit.

  • By booking with us, it is understood that you have accepted our terms and conditions.
  • All deposits are non-refundable.
  • Reservations with discounts based upon length of stay/multiple room reservations:

Any reservations considered ‘long term’ (one week or more), any reservation consisting of 3 rooms or more or any ‘discounted’ reservations based upon length of stay: if any portion of these reservations is canceled, the entire reservation will either a) be non-refundable or b) subject to a fee of 25% of the remaining balance.

It is agreed that such charges will be applied to Guest’s credit card as required. These policies are considered final. Casa de Montaña does not offer refunds. We reserve the right to apply all conditions. Casa de Montaña Cancellation Policy applies to all reservations taken by phone, email or in-person. All cancellations must be given in writing and a cancellation email received back by the guest from Casa de Montaña in order for the reservation to be considered as being cancelled.

 

Non-Refundable Deposit

In order to confirm a reservation, Casa de Montaña requires a one-day non-refundable deposit. We charge the non-refundable deposit on either a Master Card or Visa, or, if you live in Panama, we also accept bank deposits. If you deposit money into our account, we require that a scanned verification be emailed or faxed to us.

***A room is not considered booked until the deposit has been charged and email confirmation sent. ***

Terms & Conditions

Check-in time: 2:00 p.m.
Check-out time: 11:00 a.m.
Breakfast: Served on the back covered patio from 8:00 a.m. to 10:00 a.m.
Maximum occupancy per room: 2-3 persons, according to room design. Room rates are based on a maximum of two people per room. Extra guests are charged $30 per person. Extra beds are unavailable. If, when you arrive, there are more guests in your party than what is stated in the confirmation, we may not be able to accommodate your entire party.

Late arrivals (‘Check-In’ after 5:00 p.m.)
As the office closes at 6:00 PM, it is imperative that we are aware of any late check-ins. If you’re going to arrive late, please give us advance notice so that we can arrange to leave keys for you. Unless otherwise notified, we will consider that a Guest who has not arrived by 5:00 PM (without advance notice to us) a ‘cancellation’, allowing us the option to re-rent the room.

Check-out before office opens (‘Check-out’ before 8:00 a.m.)
If you are leaving before our office opens (8:00 a.m.), please arrange to check out the day prior, before our office closes for the evening (6:00 p.m.). If you are unable to do so, the balance of your stay and any additional room charges will be charged to the credit card given for the deposit.

Late check-out fees:
Between 11:00 a.m.- 1:00 p.m. a $20.00 fee will apply.
After 1 PM: a one-night rate will apply (pending availability).

Smoking:
By law, all rooms, office / reception area , upstairs bar and patio, and main floor back patio area are non-smoking. There is no smoking within the entrances of the rooms, garden or anywhere on the property.

Children:
Adults Only.

Pets:
We are unable to accept pets.

Accidents/Missing Items:
Casa de Montaña cannot be held responsible for accidents or lost or missing items.

Lost Keys:
In event that a guest loses their set of room keys, there is a charge of $100 (plus tax). This charge includes the cost of new locks, labor costs, and making of new keys.

Unacceptable Behavior:
Any unacceptable behavior will result in immediate removal from premises (plus forfeiture of entire cost of reservation).
Fees for damage to room and/or property, loss (including remote controls and all keys) and missing items will be charged to Guest’s credit card.

%d bloggers like this: